Job Title: Customer Support Executive - Voice Process
Location: Technopark, Trivandrum
Experience: 1-3 years
Shift: Rotational (Willingness to work in any shift, in a 24/7 environment, and a hybrid work model)
Qualification: Graduation in any stream
Job Summary: Phykon is seeking a qualified Customer Support Executive to manage a team of representatives who provide exceptional customer service and after-sales support. The ideal candidate will streamline administrative procedures, ensure smooth information flow, and support business operations effectively.
Responsibilities:
- Plan, coordinate, and manage day-to-day administrative procedures and systems, devising ways to streamline processes.
- Ensure smooth and adequate information flow within the company to facilitate business operations and support the team as needed.
- Schedule, reschedule, and cancel appointments as required.
- Provide virtual assistant support.
- Handle email correspondence and maintain accurate and up-to-date records.
- Assist proactively in data entry and upkeep of necessary platform dashboards.
- Collaborate with internal and external teams to understand meeting objectives and develop comprehensive plans to ensure successful outcomes.
- Stay updated on industry trends and developments, collaborating with various departments for streamlined operations.
- Maintain a pleasant working environment for the team.
Requirements:
- Bachelor's degree in any field.
- 1-3 years of experience in providing excellent customer service.
- Ability to effectively manage multiple tasks simultaneously and take on additional responsibilities.
- Proficient in making presentations and writing emails, memos, etc.
- Knowledge of CRM systems.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Excellent verbal and written communication skills in English.
- Experience in the travel industry (booking excursions, flights, hotels, and arranging transport) is preferred or an added advantage.
- Computer or laptop with USB headset and fast, reliable internet connection.
Join Phykon and be a part of our dynamic team, delivering outstanding customer service and support. Apply now!