Job Title: IT Support Engineer
Experience: 3–6 Years
Location: Technopark, Trivandrum
Employment Type: Full-time | Office Premises (US Shift - PST Time Zone)
About Phykon
Phykon is a leading ITES and digital solutions provider with 18+ years of experience serving clients across the globe. As we strengthen our cloud and infrastructure capabilities, we are looking for a dedicated IT Support Executive to join our Azure Infrastructure Team in Trivandrum.
About the Role:
We are looking for a detail-oriented and proactive IT Support Specialist to manage and execute end-to-end onboarding and offboarding processes, ensure smooth access management across various systems, and provide Level 1 security alert triage. The ideal candidate will have hands-on experience with tools like Rippling, Azure/Entra ID, Microsoft 365, GitHub, and basic endpoint logistics.
Key Responsibilities:
Onboarding & Offboarding
Assign laptops to new hires using Rippling, tracked via Zoho Desk
Manage laptop inventory and replenishment by ordering from Apple Business or Lenovo.com
Create user/email accounts in Azure/Entra ID and other Microsoft tenants (e.g., EdgeCo)
Send onboarding welcome emails from helpdesk
Deactivate user/email accounts and retrieve hardware from separated employees
Coordinate asset returns using Rippling or DK Intercept/Backup tools
Manage GitHub onboarding: sending invites, managing repositories, secrets, and access controls
Administer Entra ID & Entra Groups, including Teams, RBAC, and PIM assignments
Security Support
Monitor and provide Level 1 triage for Sentinel alerts (via Microsoft Teams)
Qualifications:
2+ years of experience in IT support, system administration, or technical onboarding
Hands-on experience with Azure AD/Entra ID, Microsoft 365, GitHub, and Rippling
Familiarity with IT asset management and endpoint provisioning
Strong understanding of user lifecycle processes (onboarding/offboarding)
Excellent communication and coordination skills
Security awareness and ability to triage basic security alerts
Experience working with helpdesk tools (e.g., Zoho Desk) preferred
What We Offer:
A fast-paced and collaborative work environment
Exposure to modern IT systems and cloud technologies
Opportunities for upskilling in security and automation tools
Competitive compensation and benefits package